Faqs

1. Is it necessary to have an Account to place an Order?

No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.

2. What are the benefits of creating an Account?

There are several benefits of creating an Account, including:

1. Your billing / shipping information will be saved, and checkout will be faster.
2. You will be able to view your previous Order history.
3. An Account is required to facilitate returns & Order cancelations.
4. Account holders will remain up to date with latest promotions & newsletters.

3. How do I make an Account?

Simply click on ‘Create an Account’, enter the required details & submit the form.

4. I have forgotten my password

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.

5. How do I get sale or promotional messages from MA?

Click here to subscribe to our newsletter to receive updates on sales & promotions.

Orders

1. How can I place an Order?

Select your products from the mahamalishah.com website and click Add to Bag
Once you have added all your desired items to your Shopping Bag, follow these instructions:
If you are a registered customer,

1. Make sure you are signed in using the Sign In link
2. Click on the ‘Shopping Bag’ button and proceed to checkout.
3. Select address and click Next
4. Select payment method
5. Proceed to checkout
6. Check your email for a Sales Order Summary

If you are not a registered customer,

1. Click on the ‘Shopping Bag’ button and proceed to checkout
2. Enter all your required shipping and billing information
3. Proceed to checkout
4. Check your email for a Sales Order Summary
5. Enter OTP received via SMS and email
6. Check your email for a Sales Order Summary

2. I haven’t received an OTP code to confirm my Order

In case you are unable to receive an OTP code, then you will receive an automated call from mahamalishah through which you can confirm your Order. In case of no confirmation call, reach out to us at our whatsapp or email..

3. How do I search for an item on the website?

Click on the search icon on the top right of the website.
Enter the article name you are looking for and press Enter on your keyboard.

4. Can I reserve my Order online?

Unfortunately, you cannot reserve your Order online.

5. How will I know if MA has received my Order?

The Sales Order Summary emailed to you or a confirmation call from our representative is a confirmation that your Order has been received.

6. Can I modify an Order after placing it?

yes ofcourse it is possible to make changes to an Order once the Order has been placed you can contact on our whatsapp number during working hours and get the changes done. However, if your Order has not been Processed, you can cancel it and place a new Order

7. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.

Payments Related

1. How can I pay for my Order?

You can pay for your Order via three payment methods:

1. Cash on Delivery – available nationwide for Orders under PKR 25,000.
2. Online Payment – Visa & MasterCard Debit & Credit Cards
3. easypaisa- bank transfer & Credit Cards

2. How do I redeem a voucher/discount code on online purchases?

To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and proceed to check out.

3. What do I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.

Shipping & Handling

1. What is the delivery time for my Order?

Your Order should be delivered within

1. 2-4 days for Karachi, one week for Lahore and Islamabad.
2. 7-10 days for other cities.
3. approximately 14 days worldwide.

2. What are the delivery charges for local Orders?

its free delivery nationwide.

3. What manner of shipping do you use?

Our packages are delivered over land by leading third party courier companies.

4. Can I ship my order outside Pakistan?

We do not offer international shipping through the website. For international shipping, please contact on our whatsapp number and place your order.

5. What should I do if I have missed my delivery?

Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, make sure to contact on our whatsapp number to check your order status and ask our team to coordinate. If you have already paid for this order our representative will contact you and in case of return your order will be shipped again.

6. Can I get the Shipping or Billing Address of an Order changed after it has been processed?

To modify your Address, call us on our whatsapp. Please note, the address cannot not be modified after the Order has been processed because your order has already been dispatched. but it can be dispatched again and will take time.

7. What is the difference between “Order ID” and “Tracking ID”?

Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be sent to you via our courier partner or you may find it in our Track your Order page.

Returns & Exchange

1. What should I do if I have received a defected / wrong product or quantity?

You can also contact our Customer Service center by emailing us images of defected/wrong product at given email or calling us at 03143256370 within 72 hours of delivery.

2. How can I exchange my Order?

Products can be exchanged via whatsapp coordination